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Home > News > Changes to Appointments

Changes to Appointments Posted or Updated on 21 Aug 2025

From Monday 22nd September 2025, our surgery will be moving to a Total Triage system for all GP and ANP appointments.

This change is part of the new requirements that all GP practices must follow from October 2025.

What this means for you

All GP/ANP appointments (urgent or routine, remote or face-to-face) must now be requested via our online triage form, available on our website under the “Appointments” tab.

Your request will be reviewed and you will be advised on the most appropriate next step.

Nurse and HCA appointments

Appointments with our Nurses or Healthcare Assistants (e.g. blood tests, immunisations, health checks) can still be booked by telephone.

We understand this is a change in how appointments are accessed, and our team is here to support you. If you need help completing the online form, please contact reception, who will be happy to assist.

Thank you for your cooperation as we make this important transition.

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Riverside Family Practice

St Peter's Centre, Church Street, Burnley, Lancashire, BB11 2DL

  • 01282 911530
  • riverside.familypractice@nhs.net
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