Appointments

If you need to see a doctor or nurse, please contact the surgery and an appointment will be offered to you.

We have several appointments to offer every morning which are given on a "first ring, first served" basis. Please ring our surgery and an appointment will be booked for you.

If you have made an appointment to see a doctor, but are unable to attend, or no longer require a doctor please inform the surgery.

We need unwanted appointments to give to other patients who are ill and need to see a doctor urgently.

Please note that we do not have a female GP in practice every day. Our female GP has clinics on the following days:

Online Appointments

You can now booking/cancel your appointments online.

To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.

If you have already have your login details, sign in to Patient Access.

Enhanced Access Appointments

The Enhanced Access has been launched in East Lancashire and will be provided by East Lancashire Alliance to increase the number of appointments available to patients in the area.

Every GP practice in Burnley, Rossendale, Hyndburn, and Ribblesdale will be involved in the new Enhanced Access scheme.

The Enhanced Access scheme means that patients can make an appointment via their registered practice to see a variety of Health Professionals such as GPs, ANPs, PNs, HCAs and Clinical Pharmacists which are delivered Face to Face and remotely Mondays to Fridays from 6.30pm to 8.45pm, and 9.00am to 5.00pm on a Saturday. This service has been set up by East Lancashire Alliance on behalf of Primary Care Networks to improve services available to patients outside GP core hours.

The Clinicians will be able to access patients full medical record (including their practice notes), request tests and investigations, as well as completing referrals for them into further services and care. Anything added to the patients record during the Enhanced Access Consultation will go straight back to their registered practice so they can be kept up to data with anything that may have changed or been updated on the record.

Appointments for services provided to all the patients in Burnley Practices are available from within the Burnley Group Practice Suite inside the St Peters Health Care (St Peter's Leisure Centre, Church St, Burnley BB11 2DL) Monday to Saturday.

If you would like one of these appointments, please ask your receptionist team at your practice for more information.

Home Visits

Home visits are available for anyone who is too ill or too frail to come to the surgery.

Please do not request a Home Visit if you are able to come to the surgery.

Requests for Home visits should be made to the surgery by 10.30am to ensure same day visit.

Please be patient because the doctor will call.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Complete this online form to cancel an appointment
• Phone us. Check our opening times
• Visit the surgery and speak with a receptionist. Check our opening times

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp