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COVID-19 / Coronavirus 


During the current coronavirus pandemic our clinicians are dealing with patients using telephone or video wherever possible, you will no longer be booked into an appointment where you attend the surgery in person without speaking to a Clinician first.  Our reception staff will ‘care navigate’ you first, this will involve them asking you the reason for your need to have a consultation in case they can direct you to another service who can help, if they cannot they will book you in with a Clinician for a telephone consultation first, if the Clinician is not able to deal with your problem on the telephone, by video, or by you sending us a photo they will arrange for you to attend the surgery.  DO NOT ATTEND THE SURGERY IF YOU ARE DISPLAYING CORONAVIRUS SYMPTOMS.  We know that many patients are put off from making appointments because they don’t want to bother us at this time, they’re not keen on telephone consultations or they’re self-isolating or shielding, if you think you need to be seen, please telephone us, you will not be wasting our time

Please can we remind you not to attend the surgery unless you have been asked to attend, prescriptions should be ordered online or by email.  If you are asked to attend, wherever possible you should attend alone.  DO NOT COME INTO THE SURGERY FOR PRESCRIPTIONS, BLOOD TEST RESULTS, OR TO REGISTER FOR ONLINE SERVICES, TELEPHONE OR EMAIL US

Some parents have been wary about bringing their children for routine childhood vaccines during the coronavirus pandemic, remember ‘Vaccination is the most important thing we can do to protect ourselves and our children against ill health. They prevent up to 3 million deaths worldwide every year.  Since vaccines were introduced in the UK, diseases like smallpox, polio and tetanus that used to kill or disable millions of people are either gone or seen very rarely. Other diseases like measles and diphtheria have been reduced by up to 99.9% since their vaccines were introduced.  However, if people stop having vaccines, it's possible for infectious diseases to quickly spread again.’  Please contact us if we have not been in touch with an appointment

Cervical screening – we have not been at full capacity during the coronavirus pandemic, and even now we are prioritising the work we do due to staff working from home and the longer time we need tor appointments due to cleaning, however we are now starting to resume services, whilst still prioritising, if you are due or overdue cervical screening, please contact us to make an appointment

Travel vaccines – as we are prioritising our workload travel vaccines are not currently being provided, if you need travel vaccines you should search for a private travel clinic

People are being warned to be on their guard against scammers posing as NHS contact tracers.  Local councils in England and Wales have issued alerts following reports of bogus calls and messages asking for money to cover the cost of coronavirus testing kits.  Official tracers will never ask for payment of any kind or bank details. More information at

When attending a face to face appointment you will be asked to wash your hands and wear a face mask at all times in the surgery, unless exempt. 

 If you have been asked to attend the surgery, but develop coronavirus symptoms between your appointment being made and your appointment time, DO NOT ATTEND, telephone us instead, current symptoms are at least one of a high temperature, a new continuous cough, loss or change to your usual sense of smell or taste

Remember to wash your hands regularly, especially before and after attending the surger 

Do not stop stockpile medication. Patients are trying to order their medication early, they are trying to order extra supplies and are requesting items they don’t need because they have seen advice on Facebook. This is causing extra work for us which we are struggling to cope with, it is causing extra work for the pharmacies and is causing supply issues with medication – only order what you need at the usual time.  Our Medicines Management pharmacist will be starting work this week on changing prescriptions to repeat dispensing – she will be in touch with you if she is able to change your medication.


If you need information on coronavirus, check the, nhs or 111 websites, they usually have more up to date information than we have, do not phone the surgery for this information:

Do not call us for fit notes if you are self-isolating, Isolation notes are now available online at or have a look at for advice and guidance for employees around COVID-19

For patients who are struggling with social distancing, social isolation or shielding, they could contact ‘Burnley Together’;  it has been set up to help the most vulnerable people in our community who are facing difficulties, worries and loneliness as a result of Coronavirus (Covid-19).  There’s a dedicated help line number which will operate 7 days a week, from 9am to 5pm telephone 01282 686402 or email or look online at

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